Bee Smart
Concrete Coating
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Warranty Information
Warranty
Bee Smart Concrete Coatings sets out to provide our customers with long-lasting beautiful results regardless of the harsh demands their concrete coatings must withstand. To provide even more assurance that we guarantee our work, we guarantee the installation and performance with comprehensive warranty protection. If your floor isn’t holding up like we promised it would, we will make it right!
How it Works
Limited Lifetime Warranty
We warranty that our Bee Smart Concrete Coating products will not yellow due to UV rays for a lifetime of the original purchaser and will not chip, peel, separate or delaminate from its properly installed and prepared, vertical or horizontal, interior or exterior surface 15 years residential and 5 years commercially.
Bee Smart Concrete Coatings warrants that all products will be free from defects under these conditions. Replacement is limited to original cost of materials or replacement, at the choice of Bee Smart Concrete Coatings (excluding shipping, taxes, and/or tariffs). Bee Smart Concrete Coatings sole responsibility under this warranty shall be the cost of replacement materials to fix or repair the failed areas only. A representative or original factory trained installer must be present to assess the failed areas and judge the cause and mode of failure prior to any fix or repairs being made. Installers shall make their best effort to repair any issues in a timely manner.
How to Make a Claim
Promptly notify Bee Smart Concrete Coating at beesmartconcretecoating@gmail.com, from whom the surface was installed and purchased, supply type of material, date of purchase and a description of the problem. A requirement of the warranty is that if you are attempting to make a claim you must submit pictures of the alleged damage to the email above. Bee Smart Concrete Coating reserves the right at all times to inspect the claimed defective material and verify warranty coverage at its factory laboratory. This warranty shall be limited to replacement materials to the original purchaser of the product cost as determined by the amount of replacement materials required to repair or replace the defective product. The customer shall be responsible for the remainder of any costs of installation or product price increase over and above the original purchase price.
Any surface can be slippery, especially when wet with any fluid. In no event shall Bee Smart Concrete Coating be responsible for injury incurred by a slip or fall situation. It is the purchaser’s sole responsibility to provide for their own safety and the safety of their guests. While slip resistant additives assist slip/fall prevention, there is no guarantee that someone will not slip while walking on coated areas. Bee Smart Concrete Coating assumes no responsibility for slip-fall accidents.
Paid Repairs
Customers who have damage via cracks, crumbling or substrate failure are eligible to have their coatings repaired with a minimum service charge starting at $250.
Damage the customer causes to their own floor are eligible to be repaired as well.